Help
at Hand,
Just as
Planned
With the help of strong helpdesk software, your organization will be able to manage support tickets in an efficient manner. Solve employee problems faster, and better the internal way of working. In every step from request creation to closure, service delivery is accelerated and employee experience enhanced.
Savvy HRMS - Modules
Savvy HRMS is an integrated HR management software that automates and simplifies your key HR operations.
Helpdesk Configuration
Ticket Creation
Action on Ticket
Reports & Analytics
Helpdesk Configuration
Tailored Setup Means Smart Support
- Department-wise category and sub-category setup.
- Assigning action authorities at the department level.
- Assigning roles at employee level or as departments.
Ticket Creation
Raise a Request, We’ll Do The Rest
- Choose a category or sub-category in order to generate a support ticket.
- Upload any relevant material for clarity.
- Set the priority of the ticket: Critical, Major, or Minor.
- Slab wise Professional tax configurations.
Action on Ticket
Track, Transfer, and Resolve
- Assign tickets to employee groups or approval authorities.
- Easily transfer tickets among departments.
- Strategies filter tickets on the basis of current status in a single click.
Reports & Analytics
Every Query Gets Clarity
- Department-oriented ticket summary
- TAT-wise reports
- Insights on priority-wise tickets for better planning
HR at Your Fingertips Smarter, Simpler & Savvier.
Premium Add-Ons
Enhance your HRMS experience with these powerful integrations and services
Payroll Outsourcing
Complete payroll processing handled by our experts. Focus on your business while we manage compliance and calculations.
API Integration
Seamless integration with your existing systems. Connect third-party tools and create automated workflows.
Data Protection
Enhanced security measures including encryption, backup, and disaster recovery to keep your data safe.
Compliance Ready
Stay updated with latest labor laws and regulations. Automatic compliance updates and statutory reports.
JV Integration
Integrate with your accounting software for seamless journal voucher and financial data synchronization.
WhatsApp/SMS Integration
Send notifications, payslips, and updates directly via WhatsApp/SMS for instant employee communication.
Multiple Login Options
SSO, Active Directory, 2FA, QR codes, and biometric login options for enhanced security and convenience.
AI Powered Email Triggers
Automated workflows and notifications based on events. Reduce manual work with intelligent automation.
Login-Free Approvals
Approve requests directly from Email, SMS and WhatsApp notifications without logging into the system.
AI Face Recognition
A smarter attendance system using face recognition with geo-fencing and anti-spoofing technology to prevent unauthorized access.
Dojo Training
The Dojo Training Platform enables trainers to evaluate and track the skill matrix of workmen, ensuring the right people are assigned to the right tasks.
Employee Engagement
Rewards and recognition platform to engage and motivate employees. A suggestion box allows employees to share ideas for organizational improvement.
Your Login, Your Way
Access in a way that works best for you, whether you are in the office, at home, or on the go. Experience a simple, flexible, and secure connection to stay connected. You can manage everything you need without barriers or interruptions.
Have secure, seamless, and flexible access to your workspace from any connected device, all while maintaining control and convenience.
AI Face
Recognition Login
Secure & Effortless
QR Code Login
Quick mobile-to-web access & visa versa
User ID &
Password
The classic way
Two - Factor
Authentication
Enhanced Security
Single Sign - On
(SSO)
With Google, Microsoft & Others
Active Directory
Integration
Seamless enterprise access
Client’s Testimonials
Praises
you can count
on...
Praises you can count on...
Mr. Neeraj
Manager-HR
Mr. Manoj Sharma
HR Head
Mr. Gaurav Mathur
IT Manager
Mr. Vijay
Sr. Manager - HR
Mr. Aditya Yadav
IT - Head
Mr. Sumer Seth
Director
Frequently Asked Questions
Helpdesk software is a support ticket management system that helps organizations streamline, track, and solve internal or customer-related queries.
Yes, small business was meant for helpdesk software and, to large extent, big firms.
Yes, they have all the features with respect to automated ticket routing that aid in improved speed and accuracy of resolution.
Absolutely, as a cloud-based platform, the helpdesk system can be accessed anywhere so that it can provide great assistance for remote teams.
Yes, our helpdesk software provides SLA management with which you can determine priorities and timelines for better compliance.