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Helpdesk Software

Help at Hand,
Just as Planned

With the help of strong helpdesk software, your organization will be able to manage support tickets in an efficient manner. Solve employee problems faster, and better the internal way of working. In every step from request creation to closure, service delivery is accelerated and employee experience enhanced.

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A customer support representative wearing a headset works on a laptop, with digital interface graphics showing a helpdesk request form and employee profile details, representing the use of Helpdesk Software in a professional setting.

Savvy HRMS - Modules

Savvy HRMS is an integrated HR management software that automates and simplifies your key HR operations.

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Helpdesk Configuration

Ticket Creation

Action on Ticket

Reports & Analytics

Helpdesk Configuration

Tailored Setup Means Smart Support

  • Department-wise category and sub-category setup.
  • Assigning action authorities at the department level.
  • Assigning roles at employee level or as departments.
Helpdesk Software interface displaying helpdesk sub-categories with category names, codes, descriptions, and status for HR, IT, and Admin departments.

Ticket Creation

Raise a Request, We’ll Do The Rest

  • Choose a category or sub-category in order to generate a support ticket.
  • Upload any relevant material for clarity.
  • Set the priority of the ticket: Critical, Major, or Minor.
  • Slab wise Professional tax configurations.
Helpdesk Software ticket submission form showing category, sub-category selection, request details, file upload, request priority, and status options.

Action on Ticket

Track, Transfer, and Resolve

  • Assign tickets to employee groups or approval authorities.
  • Easily transfer tickets among departments.
  • Strategies filter tickets on the basis of current status in a single click.
Helpdesk Software interface displaying pending helpdesk ticket requests with token number, employee code, employee name, request detail, and requested date.

Reports & Analytics

Every Query Gets Clarity

  • Department-oriented ticket summary
  • TAT-wise reports
  • Insights on priority-wise tickets for better planning
Helpdesk Software analytics dashboard showing charts for aging of leads in days, loss in revenue, and tickets raised by helpdesk

Premium Add-Ons

Enhance your HRMS experience with these powerful integrations and services

Payroll Outsourcing

Complete payroll processing handled by our experts. Focus on your business while we manage compliance and calculations.

API Integration

Seamless integration with your existing systems. Connect third-party tools and create automated workflows.

Data Protection

Enhanced security measures including encryption, backup, and disaster recovery to keep your data safe.

Compliance Ready

Stay updated with latest labor laws and regulations. Automatic compliance updates and statutory reports.

JV Integration

Integrate with your accounting software for seamless journal voucher and financial data synchronization.

WhatsApp/SMS Integration

Send notifications, payslips, and updates directly via WhatsApp/SMS for instant employee communication.

Multiple Login Options

SSO, Active Directory, 2FA, QR codes, and biometric login options for enhanced security and convenience.

AI Powered Email Triggers

Automated workflows and notifications based on events. Reduce manual work with intelligent automation.

Login-Free Approvals

Approve requests directly from Email, SMS and Whatsapp notifications without logging into the system.

AI Face Recognition

A Smarter Attendance System Using Face Recognition with Geo-fencing and Geo-tagging Features. Inbuilt anti spooking technology to prevent unauthorized attendance through photo and video.

Dojo Training

The Dojo Training Platform enables trainers to evaluate and track the skill matrix of blue-collar and white-collar workmen, ensuring the right people are assigned to the right tasks.

Employee Engagement

Rewards and recognization platform to engage and motivate employees. Suggestion box to hear the voice with in the organization for employees and process betterment.

Client’s Testimonials

Praises
you can count
on...

Praises you can count on...

★★★★★
Smart HRMS is more than just a product we work with - it has been a trusted partner. From seamless implementation, to quick support when we need it, the team has always been professional, friendly and supportive. For Indiamart, this software has become a fundamental part of our HR organization; allowing us to bring more efficiency and order to everyday activity.
Gravit Mandotra
Mr. Neeraj

Manager-HR

★★★★★
Using Savvy HRMS has been a gratifying experience for us. The product was solid, but what we valued most was their team’s service and support. They never left a question unanswered and quickly solved any issues, which gave us confidence in their team. I highly recommend Savvy HRMS to organizations that are looking for a scalable, trustworthy, and well-supported HR solution.
Gravit Mandotra
Mr. Manoj Sharma

HR Head

★★★★
Prior to utilizing Savvy HRMS, we dealt with manual processes that created errors and took more time than expected. Once we began using their system, the difference was clear; tasks were easier, quicker, and more reliable. It solved bottlenecks and improved efficiency in our HR functions. Savvy has assisted us in achieving results that we once thought we would never see.
Gravit Mandotra
Mr. Gaurav Mathur

IT Manager

★★★★
Integrating Savvy HRMS has been a significant leap forward in consolidating all our locations on one platform. With robust functionality and an intuitive design, the system improved workflow in areas that were previously challenging to navigate. We made the right decision to transition to Savvy as it provided structure, consistency, and efficiency to our HR initiatives.
Gravit Mandotra
Mr. Vijay

Sr. Manager - HR

★★★★
For more than eight years, we have been using Savvy HRMS, and it still meets our expectations. Hiring, onboarding, attendance tracking, and compliance for thousands of employees is now seamless. The real-time reporting provides us with full transparency and control. It has streamlined our workflows in a profession with complex concepts, and the reliable system has been a fantastic resource.
Gravit Mandotra
Mr. Aditya Yadav

IT - Head

★★★★
What I like the most about Savvy HRMS is its ability to be tailored around our needs. The team worked extremely closely with us to develop modules that felt like it was made for us. Their approach was very reassuring, as every ask was met with detail. The software has certainly made things easier to operate and has been a dependable partner.
Gravit Mandotra
Mr. Sumer Seth

Director

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Frequently Asked Questions

Helpdesk software is a support ticket management system that helps organizations streamline, track, and solve internal or customer-related queries.

Yes, small business was meant for helpdesk software and, to large extent, big firms.

Yes, they have all the features with respect to automated ticket routing that aid in improved speed and accuracy of resolution.

Absolutely, as a cloud-based platform, the helpdesk system can be accessed anywhere so that it can provide great assistance for remote teams.

Yes, our helpdesk software provides SLA management with which you can determine priorities and timelines for better compliance.

Empower your workplace

With easy access to HRMS with the Savvy HRMS Mobile App

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