Grievance Handling

Meaning & Definition

The Grievance Handling involves a process through which employee grievances are received, investigated, and resolved. This involves employee complaints regarding issues in the workplace that may include unfair treatment, work policies, working conditions, or conflicts among employees.

Significance of Grievance Handling 

• Ensures the fair and open handling of employee problems.
• Builds trust among the employees.
• Helps avoid minor problems becoming bigger problems.
• Improves communication between the employees and the managers.
• Fosters a good work environment.

Legal Compliance & Policy 

• Industrial Disputes Act, 1947, gives guidelines for handling industrial issues and complaints filed by employees.
• Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, imposes formal procedures for filing and investigating harassment complaints.
• Organizations are supposed to have an internal mechanism for settling complaints against sexual harassment.