Employee Grievance Redressal

Meaning & Definition

An employee grievance redressal is a systematic process that allows employees to bring workplace problems, issues or disagreements forward in order to obtain a fair resolution of their concern. This includes but is not limited to complaints about harassment at work, issues related to salary or compensation, instances of being treated unfairly, violations of company policy, and any other workplace conflict. The existence of a formalised grievance redressal system promotes transparency and responsibility in resolving these issues quickly and effectively.

Important Aspects of Employee Grievance Redressal

• Promoting a fair and transparent workplace culture.
• Reducing employee dissatisfaction and turnover.
• Preventing the escalation of workplace conflict.
• Building trust between employees and management.
• Promoting HR compliance and internal governance.

Legal & Regulatory Considerations

Some of the main compliance obligations in India would include: 

• Under the Industrial Disputes Act 1947,  all establishments must establish a Grievance Redressal Committee. 
• The Sexual Harassment of Women Act 2013 requires that your company establish an internal committee to address workplace sexual harassment issues.

As part of their HR compliance efforts, organizations should have a formal policy regarding grievance redressal.