ISO 9001 

Meaning & Definition

ISO 9001 is an internationally recognized standard for quality management systems, which enables businesses to achieve continuous improvement of their processes and optimise operations. As far as the HR department is concerned, the ISO 9001 standard provides a guideline for developing quality-based practices in personnel management.

Importance of ISO 9001

• HR and organizational processes become standardized.
• Increases efficiency and effectiveness in managing human resources.
• Improves the performance of employees.
• Creates customer trust.
• Promotes organizational growth and development.

Legal Compliance & Requirements

There are no statutory requirements that relate to ISO 9001.

However, those wishing to get ISO 9001 certified must have documented quality management systems, auditing, and continuous improvement processes in place.