Grievance

Meaning & Definition

A grievance is an official request made by an employee to report on some area of concern at work in relation to unfair conduct, behind-the-scenes policy, work environment, or attitude. A grievance in HR relates to any potential concern found within the application of HR processes to ensure investigation and resolution through an established Grievance Procedure.

Important Aspects of Grievance

• Assists in effectively handling employee issues.
• Enhances employee engagement and workplace cooperation.
• Reduces the risk of conflicts growing into larger disputes.
• Increases trust between employees and the employer.
• Promotes the development of a positive and transparent workplace culture.

Compliance & Policy Considerations 

• The Industrial Disputes Act 1947 includes grievance handling procedures to resolve disputes.
• Sexual Harassment of Women in the Workplace Act 2013 provides a process for resolving harassment at the workplace and an employee’s grievance.
• Companies may develop an internal grievance self-policy or method as a part of HR practices.