Feedback

Meaning & Definition

The term ” feedback ” in HR refers to how an organization provides employees with useful evaluations regarding their behaviours, performance, or overall activity outputs. Feedback can be given in both positive and negative formats and is used as a tool for improving employee performance, supporting desirable behaviour, and supporting employee development.

Why Feedback Matters?

• Increases productivity and performance levels of employees.
• Supports and promotes continued professional growth and learning.
• Enhances employee-to-manager communication.
• Identifies employee skill sets and areas needing improvement.
• Increases employee engagement and motivation.
• Delivers measurable results through performance management systems.

Legal Compliance 

The feedback process is mainly regulated by internal HR policies and frameworks:

• There is no specific legal requirement for feedback. 
• Feedback should be included as a component of your performance appraisal or management policies. 
• In accordance with labour-related laws, feedback must also be free from discrimination or bias. 
• Records regarding feedback may be necessary for reasons involving possible employee discipline and wrongful termination.