ISO 9004

Meaning & Definition

ISO 9004 is an international standard that gives recommendations to organizations in order to achieve sustainable success and improve their overall performance. In HRMS, ISO 9004 is used to improve processes related to personnel management, education and development, as well as motivation and employee satisfaction.

Importance of ISO 9004

• Focuses on sustainable performance and growth.
• Promotes ongoing improvement in human resource management systems.
• Increases employee commitment and organizational effectiveness.
• Improves decision-making and leadership skills development.
• Is compatible with ISO 9000 quality management standards

Legal Compliance & Policy 

There is no particular statutory requirement related to ISO 9004.

However, companies implementing ISO 9004 work towards improving their quality, evaluating their performance, and optimising their processes for higher efficiency.