Employee Net Promoter Score (eNPS)

Meaning & Definition

The Employee Net Promoter Score or eNPS is a way of measuring how satisfied and engaged employees are with their jobs. It comes from the question, “On a scale of 0 to 10, how likely are you to refer this organization as a good place to work?” This number can be used to give organizations insights into their employee engagement levels and how their workplace culture is perceived by employees.

Important features of Employee Net Promoter Score

• Uses a simple and fast survey method to measure employee engagement.
• Identifies employees as promoters, passives, or detractors of the company.
• Provides clear data on the culture of the workplace and the leaders who lead it.
• Helps organizations with their retention plan by identifying employees who are dissatisfied and at risk of leaving their jobs early.
• Supports data-driven human resource (HR) decision-making and ongoing improvement.

Compliance & Policy Considerations 

• There are currently no specific laws relating to this term.

Employee feedback data that is collected and processed must be compliant with the Digital Personal Data Protection Act of 2023.