Emotional Intelligence (EI)

Meaning & Definition

Emotional Intelligence refers to how well one understands, controls and relates to their own emotions. Emotional Intelligence will assist people in communicating, resolving conflicts, identify with each other as well as creating successful working relationships.

Importance of Emotional Intelligence

• Enhance workplace communication and reduce misunderstanding between team members.
• Assists managers with dealing with employee conflict and concerns. 
• Strengthens leadership abilities by increasing confidence, empathy, and improving decision-making ability.
• Enhance employee engagement and teamwork.
• Support positive workplace culture and encourage higher productivity.

Legal & Regulatory Considerations

• There are no specific statutory requirements associated with this term.
• However, Emotional Intelligence will have a positive effect on how well workplace policies relating to employee conduct, grievance management, and compliance with the prevention of sexual harassment (POSH) are implemented.