Conflict Management

Meaning & Definition

Conflict Management is the process in which parties resolve disputes or disagreements with each other in a manner that is constructive, respectful, and conducive to establishing healthy working relationships and a positive workplace. The emphasis in HR on Conflict Management is to support employees by providing resources to facilitate constructive communication, mediation and fair processes for the employees to resolve their conflicts.

Importance of Conflict Management

• Maintains consistency and collaboration at the workplace.
• Avoiding escalation to formal disputes and grievances.
• Encouraging improved communication and understanding of each other.
• Protecting workers morale and overall productivity.
• Supporting a respectful & inclusive work environment.

Compliance & Policy Considerations

There are no actual statutes which govern this.

If you have a grievance against someone as an employee of the company, you should go through HR first. HR has policies on how a grievance should be handled. HR has procedures in place for mediating, escalating and resolving grievances, while maintaining a standard of fairness, confidentiality and impartiality.