Crisis Management

Meaning & Definition

Crisis Management is the process that helps to prepare, respond to, and recover from unexpected events that disrupt an Organisation’s ability to operate as normal. For HR, this includes keeping employees safe throughout the entire crisis, ensuring effective communication with employees, maintaining workforce continuity, and maintaining employee confidence during an emergency situation.

Importance of Crisis Management

• Provides employee safety and well-being when facing crises.
• Ensures business continuity and operational consistency.
• Promotes effective information sharing and decision-making.
• Reduces financial, reputation and legal risk.
• Improves resilience and preparedness for future emergencies within an organisation.

Governance & Policy Alignment

• There are no specific statutory compliance requirements linked to this framework.
• The internal crisis management, business continuity, and HR policies guide this framework.
• Roles, responsibilities, escalation procedures, and communication are included in this framework.
• This framework will include safety, health, and regulatory requirements, where appropriate.