Chief Operating Officer (COO)

Meaning & Definition

A Chief Operating Officer (COO) is a Senior Executive overseeing the day-to-day operations of an organisation. The COO oversees the procedures used within each of these departments and makes sure that all processes operate efficiently. Additionally, they will take the strategic vision presented to them by the executive team and translate that into practical and executable forms for each department to use on a daily basis.

Important aspects of the Chief Operating Officer (COO)

• Facilitates the daily function of the business to run smoothly.
• Bridges strategy and execution gaps.
• Enhances coordination between departments and improves efficiency in processes.
• Supports scalability through various disciplines of an operation.
• Contributes to meeting the goals of the performance of the business.

Governance & Policy Alignment

The function of the COO has the following reference points:

• Corporate governance and leadership models.
• Operational policies, SOPs, and process control mechanisms.
• Effectiveness, risk management, and compliance monitoring processes.

Defining roles with precision and clearly establishing accountability supports maintaining operational integrity.