Balance Score Card (BSC)

Meaning & Definition

The Balance Score Card (BSC) is a model for managing food service organisation performance that provides a complete view of organisation success based on performance in four important dimensions: Financial, Customer, Internal Processes and Learning & Growth. In addition to providing a full view of organisational performance, BSC, in HR, is used to ensure that employees’ goals and job performance are aligned with the organisation’s business strategies.

Significance of Balanced Scorecard

• BSC promotes the connection between an organisation’s business strategy and its employees’ performance goals.
• BSC offers a complete view of organisational performance.
• Increased alignment between HR, Teams and Management and Leadership through using BSC and HRM.
• BSC provides an objective basis for performance evaluation and decision-making based on data-driven metrics.
• Continual alignment between people and processes through BSC; therefore, continual improvement for both types of constituents.

Governance and Policy Alignment

There is no clear statutory requirement specific to the BSC.

A BSC must be used together with:

• Performance Management and Appraisal Policies
• Goal Setting, KRAs, and KPIs
• Strategic Planning and Governance Process

Creating and using documentation will support the transparency and consistency of evaluations.

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