Help Desk Management

Help desk module offers numerous benefits to system administrator. Company employees always appreciate a resource for their potential issues and queries . Help desk module can help with managing inquiries as well as other types of support processes. The module also ranks inquiries and classifies them all by priority. At the same time, transfers them to the appropriate department for issue resolution.

  • Rich configuration for assignment of queries based on the type.
  • Configure TAT and escalation on each type and steps.
  • Auto Notification through mails to users on completion/resolution of queries.
  • Check employee satisfaction on the queries after resolution.

Help Desk Configuration

  • Define mulitple ticket mail escalation levels
  • Define multiple ticket escalation levels
  • Categorize the tickets with Category and Sub-category